suyou Platform Privacy Notice

This page describes what we collect when you use suyou and how we keep that data protected. Your privacy is central to our operations; we collect only information required for account verification, payment processing, and compliance with applicable law. We do not sell your personal data to third parties and do not use it for purposes beyond account management and regulatory reporting.

Our suyou platform operates in supported jurisdictions where players can access live-dealer tables, sportsbook markets, and slot games. To enable deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), we must collect and verify identifying information. We store this data on secure servers and share it only with payment processors and compliance authorities as required by law.

This policy details the types of data we collect, how we use them, your rights regarding that data, and our contact details for privacy inquiries.

What Data We Collect at suyou

Account Registration and Verification

When you create a suyou account, we collect your full name, email address, phone number, and date of birth. We require this information to verify your identity and comply with anti-money-laundering (AML) regulations. During account verification, we ask for a government-issued ID (KTP, passport, or driver's license) and proof of residence (utility bill or bank statement). We scan these documents and store copies securely. We do not retain original documents; we delete scanned copies after verification is complete, typically within 30 days.

Payment and Transaction Data

Our suyou platform records all deposit and withdrawal transactions, including the date, time, amount, payment method, and destination wallet or bank account. We store this data to reconcile accounts, detect fraud, and comply with financial reporting obligations. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, and your bank) receive your transaction data directly; we do not retain your full payment credentials (e.g., full card numbers). We retain transaction records for a minimum of five years to satisfy regulatory requirements.

Betting and Account Activity

We record all wagers placed on suyou, including the market type, stake amount, odds, and outcome. We store this data to settle bets, calculate tax obligations, and support dispute resolution. You can view your complete bet history in your suyou account dashboard. We retain this data indefinitely to allow historical review and regulatory reporting.

Device and Behavioral Data

Our suyou platform logs your IP address, device type, browser version, and approximate location (based on IP geolocation). We use this data to detect unauthorized access attempts, prevent fraud, and comply with jurisdiction restrictions. We do not track you across other websites or applications. We retain this data for a minimum of 12 months and delete older logs periodically.

Cookies and Tracking

Our suyou website uses cookies to maintain your login session and remember your preferences. These cookies are essential to platform operation; without them, you cannot stay logged in. We do not use cookies for advertising or behavioral profiling. We do not serve third-party cookies or allow external ad networks to track suyou users. You can disable cookies in your browser, though this will limit platform functionality.

Session cookie

Stores your login token; expires when you close your browser or log out.

Preference cookie

Remembers language and interface settings on suyou; expires after one year.

Analytics cookie

Tracks page views to improve suyou usability; does not identify you personally.

Our suyou Data Practices and Your Rights

How We Use Your Data

We use suyou account data exclusively for: (1) account verification and KYC compliance, (2) deposit and withdrawal processing, (3) bet settlement and account reconciliation, (4) fraud detection and prevention, (5) customer support and dispute resolution, and (6) regulatory reporting to competent authorities. We do not use your data for marketing, profiling, or any purpose beyond these core functions.

Third-Party Data Sharing

We share suyou account data with third parties only when required by law or to provide our services. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, and your bank) receive your payment information directly for transaction processing. Our cloud infrastructure provider stores encrypted data on servers that may be located outside your jurisdiction. Compliance authorities and law enforcement may request data; we respond to lawful requests only. We do not share data with marketing companies, data brokers, or advertisers.

Data Retention and Deletion

We retain suyou data according to legal and operational requirements. Account information is retained for the lifetime of your account. Verification documents are deleted within 30 days of verification completion. Transaction records are retained for a minimum of five years. Bet history is retained indefinitely. Device and behavioral logs are deleted after 12 months. If you request account closure, we delete personal data (name, email, phone) within 30 days, but retain transaction and bet records for regulatory compliance.

Your Rights on suyou

You have the right to access all personal data we hold about you on suyou. Submit a request via email to our support team and we will provide a downloadable copy within 14 business days. You have the right to correct inaccurate data by updating your account profile or contacting support. You have the right to request deletion of certain data (subject to legal retention requirements). You have the right to withdraw consent for data processing, though this may prevent account access. To exercise these rights, contact our privacy team via email; we respond within 7 business days.

Data Security and Breach Notification

We protect suyou data using industry-standard encryption, secure server architecture, and limited staff access. However, no system is perfectly secure; we cannot guarantee absolute protection against unauthorized access. If we detect a data breach affecting suyou user information, we will notify affected users via email within 48 hours and cooperate with relevant authorities. We maintain cyber liability insurance and conduct annual security audits.

Jurisdiction and International Data Transfer

Our suyou servers may be located outside your jurisdiction. By using our platform, you consent to data transfer and storage internationally. We comply with local data protection laws in all jurisdictions where we operate. If you object to international data transfer, you may request account closure and data deletion (subject to legal retention requirements).

Contact Us on Privacy Matters

If you have questions about our suyou privacy practices, wish to exercise your data rights, or suspect a data breach, contact our privacy team: email [email protected]. Our team responds within 7 business days on all privacy inquiries. For general support questions, contact our support team via live chat, email, or ticket system. Our support team operates in Indonesian and English across multiple channels.

We at suyou recognize that your privacy is essential to trust and platform loyalty. This policy reflects our commitment to transparent data handling, secure storage, and respect for your rights. Our practices comply with applicable data protection laws in all jurisdictions where we operate. We update this policy as our operations change; we notify users of material changes via email. Your continued use of suyou after policy updates constitutes acceptance of the revised terms.