suyou Terms of Use

We at suyou operate an online gaming platform available only in jurisdictions where local law permits. These terms outline the conditions under which you may open an account, deposit funds, place wagers on live-dealer tables and sportsbook markets, and withdraw winnings. By accessing suyou, you agree to comply with all terms set out below and acknowledge that our services are jurisdiction-restricted.

Our platform integrates live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook coverage (Liga 1 Indonesia, Piala AFF, Champions League, MotoGP), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and slot games (Aviator, Sweet Bonanza, Gates of Olympus). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All account holders must complete identity verification before wagering or withdrawing.

This document covers account eligibility, deposit and withdrawal procedures, settlement rules, bonus terms, dispute resolution, and jurisdiction restrictions. We encourage you to read these terms carefully before opening a suyou account.

Account Eligibility and Opening Conditions

Who may open a suyou account

To open an account on suyou, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer accounts to residents of jurisdictions where online gaming is prohibited by local law. You are responsible for verifying that your access and use of suyou comply with your own jurisdiction's regulations. We reserve the right to restrict or close accounts if we determine that you are accessing suyou from a prohibited jurisdiction.

When you open a suyou account, you provide your full legal name, date of birth, email address, and phone number. You agree that all information you submit is accurate and complete. We may request additional documentation to verify your identity and address at any time.

Identity verification on suyou

Before you can deposit funds or place wagers on suyou, you must complete account verification. This requires submitting a government-issued ID (KTP, passport, or driver's license) and proof of residence (utility bill or bank statement dated within the last three months). We process verification requests within one to two business days. Once verified, your suyou account remains active indefinitely unless you request closure or violate these terms.

We handle all submitted documents according to our data protection standards. We do not share your personal information with third parties except where required by law or to process your deposits and withdrawals. If verification is delayed or rejected, we will notify you via email and explain the reason.

Account restrictions and closure

We reserve the right to restrict or close your suyou account if we suspect fraud, money laundering, or violation of these terms. If we close your account, we will return any remaining balance to your registered payment method within 30 days. We may also close your account if you request closure in writing. Once closed, you may not reopen the same account; you would need to apply for a new account and complete verification again.

Deposits, Withdrawals, and Settlement

Deposit methods and processing on suyou

We accept deposits via eight payment methods to serve players across supported regions. DANA, e-wallet, mobile banking, local payment, and online payment deposits are instant; e-wallet deposits typically process within minutes. Bank transfers (mobile banking, local payment, online payment, e-wallet) may take 1–2 hours on business days. Minimum deposit is typically our welcome offer; maximum varies by provider but is usually our welcome offer. We do not charge deposit fees on our platform.

Once your deposit is confirmed, funds are credited to your suyou account immediately and are available for wagering on live-dealer tables, sportsbook markets, and slot games. We do not hold deposits in escrow; all funds become part of your account balance upon receipt.

Withdrawal procedures and timelines

To withdraw funds from suyou, log into your account, select a withdrawal method, enter the amount, and confirm. Processing begins immediately. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically reach your account within subject to verification depending on the provider's backend. Bank transfers take 1–3 business days on business days; withdrawals requested on weekends or holidays may take longer. We do not charge withdrawal fees.

All withdrawals are subject to account verification and review of recent transaction history. If our compliance team flags your account, we may request additional documentation before processing your withdrawal. During high-volume periods or holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may extend to 7 business days. We will notify you of any delays via email.

Minimum withdrawal

Typically our welcome offer; varies by payment method.

Maximum withdrawal

Depends on your payment provider's daily transfer cap; usually our welcome offer.

Processing time

E-wallets: subject to verification. Bank transfers: 1–3 business days. Holidays may extend timelines.

Settlement rules for live-dealer tables and sportsbook

We settle all suyou live-dealer table outcomes (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) immediately based on dealer results. Settlement occurs within seconds of the outcome; winnings or losses are credited to your account instantly. We settle all sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP) based on official match results and governing body records. Settlement typically occurs within 24 hours of match completion once officials confirm final results.

We settle all slot game outcomes based on random number generator results. Winnings are credited immediately upon spin completion. We do not guarantee any outcome; all results depend on actual game play and official confirmation. If a dispute arises regarding settlement, contact our support team with documented evidence within 7 days of the disputed outcome.

Bonus terms and conditions

We may offer promotional bonuses to new or existing account holders from time to time. Any bonus offer will include specific terms outlining eligibility, wagering requirements, expiration dates, and withdrawal conditions. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. We do not offer fixed bonus amounts; all promotional offers are subject to change. If you receive a bonus, you agree to comply with all associated terms before withdrawing bonus funds.

Dispute resolution and complaints

If you believe a settlement decision on suyou is incorrect, contact our support team within 7 days of the disputed outcome. Provide documented evidence (screenshots, transaction history, market rules reference) supporting your claim. Our team will investigate and respond within 7 business days. If you remain unsatisfied, you may escalate your complaint via our ticket system for formal review.

We maintain records of all wagers, settlements, and account transactions. These records are available to you upon request via your account dashboard or by contacting support. If we determine that an error occurred in settlement, we will correct your account balance immediately and notify you via email.

Jurisdiction and service availability

Our suyou services are available only in jurisdictions where online gaming is permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Players are responsible for verifying that their access and participation comply with applicable regional regulations. If you are accessing suyou while traveling (for example, visiting Jakarta, Surabaya, Bandung, Medan, or Semarang), verify local gaming laws before logging in.

We reserve the right to restrict or block access from any jurisdiction at any time. If we determine that you are accessing suyou from a prohibited jurisdiction, we may close your account and return your balance to your registered payment method within 30 days.

Prohibited conduct on suyou

You agree not to engage in the following conduct on suyou:

• Fraud, money laundering, or use of suyou to facilitate illegal activity
• Sharing your account credentials with other users or allowing others to access your account
• Attempting to manipulate odds, exploit system vulnerabilities, or collude with dealers or other players
• Harassment, abuse, or disruptive behavior in live chat or support channels
• Accessing suyou from a prohibited jurisdiction or using VPN to circumvent geographic restrictions
• Submitting false or fraudulent identity documents during verification

Violation of these terms may result in account suspension, closure, forfeiture of funds, and referral to law enforcement authorities.

These terms represent our commitment to transparent operations and fair treatment of all suyou account holders. We enforce these terms consistently and reserve the right to modify them at any time. Material changes will be communicated via email to all active account holders. Your continued use of suyou following any modification constitutes acceptance of the updated terms. If you have questions about any aspect of these terms, contact our support team via live chat, email, or ticket system.